Delivery, returns and what to do if something arrives damaged
Free delivery to 7 capital cities. A flat $200 everywhere else. Usually 3 to 5 business days from order.
What delivery costs
| Where it goes | Delivery |
|---|---|
| Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart | Free |
| Everywhere else, including Darwin | $200 per order |
The checkout shows the delivery charge for your address before you pay.
How long it takes
We process orders within one business day. Delivery usually takes 3 to 5 business days, from distribution centres in every state and mainland territory except the NT. You can ask for a particular delivery day. We will do our best to meet it, but we can't guarantee it.
On the day
All deliveries must be signed for. If nobody is home, the driver leaves a card with our details so you can book another time. A second delivery attempt costs another delivery fee, so please tell us at least 48 hours ahead if your plans change.
Heat pump hot water units are big and heavy: a 300 litre unit weighs well over 100 kg empty. Plan two people and a clear path to where it will stand.
If something arrives damaged
Check the packaging before you sign. Note any damage on the delivery docket, take photos and email them to orders@energylabs.com.au the same day if you can. We sort it out with the freight company.
Cancelling and returning
You can cancel free of charge before your order is packed and shipped. After that, a cancellation costs a 20% restocking fee. Products that have been taken out of the box or installed may not be returnable unless they are faulty.
Your rights under the Australian Consumer Law are not affected. If a product has a major failure, you are entitled to a replacement or a refund. The full wording is in our terms of sale.